MAM - Troubleshooting and FAQ

Tradeview MAM User Interface fails to start

Ensure the Tradeview MAM plugin is listed above all others in the MetaTrader4 Administrator Plugins tab as recommended. The Tradeview MAM plugin will pass on all information not destined for itself, therefore will not affect the correct operation of any other plugin.

Login to the Tradeview MAM User Interface fails

Ensure the Tradeview MAM plugin is listed above all others in the MetaTrader4 Administrator Plugins tab as recommended. The Tradeview MAM plugin will pass on all information not destined for itself, therefore will not affect the correct operation of any other plugin.

  • Remove any entries present inside the “IP access list of web services” in the MetaTrader4 Administrator Common tab.
  • Check the password for the master account you are trying to access is correct by going to MT4 Administrator >> Accounts, double click the relevant account and select the ‘Security’ tab.
  • Try setting the ‘Super User Password’ in the Tradeview MAM plugin configuration and attempt to login with this new password.

Tradeview MAM User Interface crashes after login

  • Run the Tradeview MAM as an admistrator by right clicking the executable and selecting “Run as Administrator”.
  • Try disabling the “UAC” (User Account Control) in Windows control panel.
  • If you have Windows installed in a language other than English, and find that the user interface crashes, please contact Tradeview Support, details can be found here.

Sub-accounts are not receiving trade allocations

  • Open the Tradeview MAM User Interface and login to the relevant master account. Ensure that all of the sub-accounts to be allocated master trades are ‘Included’ by clicking the ‘Refresh’ button to see the current settings. If not tick the ‘Included’ box for each account to be used and click ‘Apply Changes’.
  • Check that all of the active sub accounts have enough free margin to allow the trade to be opened. If an account does not have the free equity to open the position it will not be allocated any portion of the master trade.
  • Ensure the volume of the master trade is not too small. The Tradeview MAM plugin can only allocate in minimum lot sizes (usually 0.01 lots). Therefore if the trade is only for 0.02 lots and there are more than two sub-accounts active then only two can be allocated a share at maximum.
  • Ensure that the sub-group and each sub-account have a suitable leverage setting, i.e. greater or equal to that of the master.
  • If the minimum and step lot sizes set on the client sub-group are greater than the lot size being allocated, the allocation will fail. If you are using an overflow account, this volume will be allocated to the overflow account, if you are not using overflow accounts, this volume will be discarded, potentially causing a discrepancy between the master and the sub-accounts.

Increasing ‘Risk Multiplier’ has no effect on allocations

Ensure that the allocation method being used is not ‘Even’, ‘Cash_Even’, ‘Follower’ or ‘Lot’. The risk multiplier will take no effect when using one of these three settings.

How do I remove a sub-account from allocations without deleting the account

To remove a client’s sub-account from receiving master trade allocations simply open the Tradeview MAM User Interface and login to the master account you wish to edit. Click the ‘Refresh’ button to ensure that the current settings are on screen, un-check the ‘Included’ box and click ‘Apply Changes’. The sub-accounts balance should now have been removed from the master balance and the account will no longer receive allocations until ‘Included’ again.