Frequently Asked Questions



General Frequently Asked Questions

Both live and demo accounts have the same capabilities in all Tradeview platforms. With a demo account you trade with virtual cash, and subsequently you have no capital at risk. Most importantly, the rates presented on the demo platform are exactly the same as on the live platform, so you will be able to test your strategies using actual rates.

You can open a trading account at Tradeview with an initial deposit of $100USD.

At Tradeview, all transactions occur in increments of $1k and 1 ounce in precious metals. We do not distinguish between mini and standard accounts.

On Tradeview MT4 platform the maximum size per order is 1M notional value. In case you would like to place a larger order than this, you must call our trade desk and place the order by phone. On Currenex, you will be able to see market depth and pricing. Please keep in mind that your execution volumes are limited by your available trading margin.

Tradeview uses state-of-the-art proprietary technology to access many international financial institutions in order to provide clients with the most efficient and accurate liquidity available in the market.

All clients are required to complete a full set of account forms in accordance with the trading account that they wish to open. All forms and instructions can be found in the "Open Account" section of the website. Please click here to go there now.

For demo accounts, you will receive your log-in credentials and download information a few moments after the registration has been completed. For live trading accounts, you will receive your log in credentials after your application has been approved. This usually happens within 24 hours of sending us your account application.

There are four ways to fund your account:

  •   Initiate a wire from your financial institution from your account.
  •   Credit Card.
  •   Neteller
  •   Skrill

All of the information concerning funding of your account can be found at Account Funding page.

If you send a wire transfer, please allow 1-2 days for the funds to clear.

Our trading hours are from 5 p.m. EST Sunday, until 5 p.m. EST Friday with no exception other than official holidays when local markets are closed.

Yes, you can place trades over the phone by contacting our trade desk.

No, we do not allow our customers to place trades via email. In the case of an emergency, you may place trades over the phone.

No, this is not required. A dial-up connection will be sufficient if you don't have access to a broadband Internet service.

Yes. You can log in to your Tradeview account via any computer as long as the platform you use is installed.

Below are the minimum and recommended system requirements for all Tradeview products.

Minimum System Requirements:

  •   Processor: 733 MHz for x86-based CPU
  •   Memory (RAM): 256 MB
  •   Hard Disk Space: 30 MB
  •   Display: 1024x768 resolution with high or true color support
  •   Internet Access: At least 28.8 Kbps of connection speed

Recommended System:

  •   Processor: 2000 MHz for x86-based CPU
  •   Memory (RAM): 512 MB
  •   Hard Disk Space: 50 MB
  •   Display: 1024x768 resolution with high or true color support
  •   Internet Access: At least 28.8 Kbps of connection speed

Minimum Software Requirements:

  •   Supporting Operating Systems: All 32 bit Editions of Windows ME, Windows 2000, Windows XP, Windows 2003
  •   .NET Framework version 1.1 (FOR TRADEVIEW CFD/EFP/FUTURES ONLY)

Withdrawals Policies

In order to make a withdrawal you should follow these instructions:
Click on “Funds Management” → “Withdrawal”

Should you send funds to Tradeview from a Visa card, we will always attempt to refund that card in the first instance irrespective of the withdrawal

The time frame for processing a withdrawal request is normally within one business day, in order to allow us to complete various security checks before initiating payment.

In order to complete a PayPal withdrawal, if this method is available in your region, you may be required to log in to your PayPal account.

All withdrawal methods have minimum amount thresholds , which can be found on the withdrawal screen on the trading platform.

The time frame for processing a withdrawal request is normally within one business day, and during this time, the withdrawal request will go through

Deposits Policies

Usually yes, however you may be required to provide supporting documentation to confirm that you are one of the named

No. All funds must originate from a payment method

No. All deposits have to originate from your own sources, and the payment method used must be registered

Tradeview’s subsidiaries are authorised and regulated in the jurisdictions in which they operate, and comply with all client money rules.

As a bank transfer is a direct bank to bank transfer of funds, this type of deposit cannot be generated through the Tradeview trading.

Our platform is protected by SSL (Secure Socket Layer). All sensitive information submitted by our customers, such as credit card numbers, passwords, etc. is automatically transferred by SSL to a secure environment. Credit card numbers are never stored on our database or servers.

There are several deposit limitations on your account. These limitations vary depending upon the country in which you are residing.

Completion of account verification process: in some cases, deposited funds are not included in your account balance until either.